Privacy Policy

WEBSITE PRIVACY POLICY EFFECTIVE DATE: April 1, 2021

1. INTRODUCTION

1.1. PURPOSE OF POLICY. We Talk Pet, LLC (“us,” “we,” or “Company”) is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website (the “Site”). We created this Website Privacy Policy (this “Policy”) to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Policy is only applicable to the Site and any offline location where we make this Policy available to you, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.

1.2. NOTICE CONCERNING CHILDREN

PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.

2. INFORMATION COLLECTION PRACTICES

2.1. WHAT BASIC INFORMATION DOES THE COMPANY COLLECT?

In operating the Site, Company may include registration, online surveys, and other online forms that ask users to provide their names, e-mail addresses, and other contact information, as well as the following categories of information:

  • Customer Records Information
  • Internet or Other Electronic Network Activity Information
  • Professional or Employment-related Information
  • Educational Information
  • Geolocation Data
  • Identifiers

2.2. PERSONAL INFORMATION YOU VOLUNTARILY PROVIDE

Company collects Personal Information that you voluntarily provide to us in order to use our services. This Personal Information is collected for the purpose of providing you with the services you request or choose to interact with and responding to inquiries you make, as described below.

For Clients – we collect the following Personal Information when you register an account on our Site:

  • first and last names
  • residential address
  • email address(es)
  • mobile phone number(s)
  • details about your Pet.

For Pet Experts – we collect the following information when you subscribe to our service and post your listing on your Site. This information largely consists of business contact information, which may not constitute “Personal Information” under applicable privacy laws:

  • first and last names
  • veterinary license information
  • veterinary clinic information
  • business mailing address
  • business website address
  • business email address(es)
  • business phone number(s)
  • mobile phone number
  • banking information, for deposit of patient consultation fees

In addition to the above, we may collect additional Personal Information in the following circumstances:

Customer Service: We will collect any Personal Information you choose to provide when engaging with our customer service for the purposes of responding to your inquiry or resolving your issue.

Marketing Communications & Email Correspondence: When there is a separate sign-up for marketing communications, we may ask for your contact information such as your name and email address. We may also collect Personal Information if you choose to disclose it in your email correspondence with us.

2.3. PAYMENT INFORMATION

WeTalkPet does not collect payment information for Clients. All Patient payments are made through our third-party payment processor, Stripe, and all payment information will be processed in accordance with Stripe’s terms and conditions and privacy policies. Clients should familiarize themselves with those policies.

Payment Information for Pet Experts: As set out in our Terms of Use, as a condition of WeTalkPet enabling payment processing services through Stripe, you agree to provide WeTalkPet accurate and complete information about you and your business, and you authorize WeTalkPet to share it and transaction information related to your use of the payment processing services provided by Stripe, with Stripe.

2.4. TECHINICAL INFORMATION COLLECTED BY AUTOMATIC MEANS

In addition to the above information provided to us directly by you, Company may also collect the following information that is automatically generated by your use of the Site (“Technical Information”). Technical Information is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as Personal Information in accordance with this Privacy Policy.

  • Log Files: Log files make a record of each visit to our Site and log a number of details, including: your operating system; the date, time and duration of the visit; the pages and documents accessed; and the previous site accessed by you (such as, the search engine that referred you to our Site). Such information is collected for aggregated statistical purposes only, such as to track the number of visits to our Site, the number of views to particular pages, time-based traffic patterns, and the proportion of visitors using certain devices. WeTalkPet will not make any attempt to identify users according to their browsing activity through such records.
  • Device Identifiers: A device identifier, such as an IP address, is a distinctive number associated with a device. Company may use your device identifier to identify you when you visit our Site to determine repeat visitors and detect and prevent fraudulent activity. By using device identifiers to approximate geographic location (to a city level), Company can determine your approximate time zone, and better understand the locations of our customer base.
  • Cookies: Cookies are small text files stored on your computer that identify your IP address to our computers each time you visit our Site. Company may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). Company may use cookies to collect and store certain information that details your preferences, in order to facilitate a more personalized browsing experience. Company may also use cookies to collect aggregated statistical information, similar to that collected through log files. You can choose to disable or block cookies on your browser.
  • Web Beacons: Company may use web beacons, also known as pixel tags, clear GIFs or other similar technologies in connection with some of our Site pages, social media pages and HTML-formatted email messages to, among other things, track the actions of users and email recipients, measure the success of our marketing campaigns, and compile statistics about our Site and social media usage and email response rates. These technologies usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, you can disable or block cookies. If you turn off cookies, web beacons (or similar technologies) will still detect visits to these pages, but the notices they generate cannot be associated with other cookie information and are disregarded.
  • Analytics: WeTalkPet uses Google Analytics to provide statistics about the visitors to our Site. Google Analytics tracks and analyzes non-personally identifiable statistical information, including, without limitation, search engines, display advertising, pay-per-click networks, email marketing and digital collateral such as links within PDF documents.
  • Geo-location: If you have activated the GPS location feature on your mobile device when using one of our apps or permit us to identify your location when using our website, Company will have access to your location in order to match Clients with eligible Vets in the closest eligible locale.

2.5. WHAT ADDITIONAL INFORMATION DOES COMPANY COLLECT?

(a) AUTOMATIC COLLECTION. Company’s servers automatically recognize visitors’ domain names and IP addresses (the number assigned to computers on the Internet). No personal information about you is revealed in this process. The Site may also gather anonymous “traffic data” that does not personally identify you, but that may be helpful for marketing purposes or for improving the services Company offers.

(b) COOKIES. From time to time, Company may use the standard “cookies” feature of major browser applications that allows us to store a small piece of data on your computer about your visit to our Web site. We do not set any personally identifiable information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at our Web site may be diminished and some features may not work as they were intended.

3. USE AND SHARING OF INFORMATION

3.1. WHAT DOES COMPANY DO WITH COLLECTED INFORMATION?

(a) PERSONAL INFORMATION. We will not share your personal information with any third parties without your consent, except as necessary to provide you with the services offered by us or to comply with the law. We may use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about Company. If you give your permission during the account registration process, we may share your contact information with our business partners or other companies so that they may send you promotional materials.

(b) ANONYMOUS INFORMATION. We use anonymous information to analyze our Site traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

(c) USE OF COOKIES. We may use cookies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our site, or for other purposes. Promotions or advertisements displayed on our site may contain cookies. We do not have access to or control over information collected by outside advertisers on our site.

(d) DISCLOSURE OF PERSONAL INFORMATION. We may disclose personal information that you provide via this Website to the following third parties:

  • Our subsidiaries, affiliates, and joint venture partners; and
  • Contractors, vendors, and service providers we use to support our business and this Website.

We may also disclose personal information that you provide via this Website in the event of a merger, acquisition, or any form of sale of some or all of our assets, in which case personal information we collect via this Website will be among the assets transferred to the buyer. Further, we may disclose your personal information to third parties to

  • Comply with any court order or other legal obligation;
  • Enforce or apply our terms of use and other agreements; and
  • Protect the rights, property, or safety of our business, our clients, customers, employees, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, information security, and other related matters.

3.2. HOW DOES THE COMPANY USE YOUR INFORMATION

Personal Information – Company generally collects and uses your Personal Information for the following purposes:

  • to register and set-up your account on our Site;
  • to best match Clients with Vets in order to provide veterinary telemedicine consultations and other services for their Pets;
  • for administration, billing, accounting and collection of fees owing to us for our services;
  • to deposit payment to Vets for patient consultations;
  • to respond to your inquiries and provide you with customer support at your request;
  • to send you marketing communications with your express or implied consent, as permitted by applicable law;
  • to prevent prohibited or illegal activities, protect against fraud and enforce our Terms of Use; and
  • to fulfill other purposes disclosed at the time you provide us with your Personal Information or which are reasonably necessary to provide products and/or services requested by you.

Technical Information – We use Technical information as described above:

  • to monitor and analyze usage of our Site and identify trends in order to improve our Site; • to tailor content on the Site to your interests; and
  • to send you advertisements from third parties targeted to your interests. To opt-out of receiving targeted advertising, please follow the steps on the website.

4. FOR RESIDENTS OF CALIFORNIA

The California Consumer Privacy Act (“CCPA”) provides additional rights to residents of California regarding our information collection and use practices.

4.1 CATEGORIES OF PERSONAL INFORMATION COLLECTED

We identify below the categories of personal information that we have collected about our users in the last 12 months, using the categories provided in the CCPA.

  • Customer Records Information
  • Internet or Other Electronic Network Activity Information
  • Geolocation Data
  • Professional or Employment-related Information
  • Educational Information
  • Identifiers

For more detail on the information we collect, including the sources we receive information from, please refer to our Information Collection Practices above. We collect and use these categories of personal information for the business purposes described in the Information Collection Practices section above.

4.2 CATEGORIES OF PERSONAL INFORMATION SOLD

We do not sell information as defined under the CCPA.

4.3 RIGHTS OF CALIFORNIA RESIDENTS

A. Right to Know

You have the right to know certain details about our data practices in the past 12 months. In particular, you may request the following from us:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold; • The business or commercial purpose for collecting or selling the personal information; and
  • The specific pieces of personal information we have collected about you.

To exercise the Right to Know, please submit a request through our Online Form, or e-mail info@wetalkpet.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know.

B. Right to Delete

You have the right to request that we delete the personal information we have collected from you in the last 12 months. To exercise the Right to Delete, please submit a request via e-mail to info@wetalkpet.com. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request to delete. If we deny your request, we will explain the reason why in our response.

C. Right to Opt-Out

You have the right to tell us not to sell your information at any time. You may submit a request to opt-out by submitting an e-mail request to info@wetalkpet.com.

If you are a California resident and we know you are under 16 years of age, we will not sell your personal information unless (i) you are 13 years of age or more and have provided opt-in consent and confirmed that choice, or (ii) you are under 13 years of age and your parent or guardian has provided affirmative authorization of that sale. If you or your parent or guardian has provided opt-in consent, you can change your mind at any time by submitting an e-mail request to info@wetalkpet.com.

D. Right to Non-discrimination

You have the right not to receive discriminatory treatment by us for exercising any of your rights.

E. Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

F. Notice of Financial Incentives

Financial incentives are programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. We do not currently offer any financial incentive programs.

5. SECURITY

The Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.

6. WEBSITE AREAS BEYOND COMPANY’S CONTROL

6.1. PUBLIC FORUMS

The Site may include interactive forums such as message boards and chat rooms. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

6.2. THIRD PARTY WEBSITES

The Site may contain links to other websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

7. CONTACT INFORMATION AND POLICY UPDATES

7.1. CONTACTING US

If you have any questions about this Policy, our practices related to this Site, or if you would like to have us remove your information from our database, please feel contact us at the following: info@wetalkpet.com; PO Box 664, Los Alamos, CA 93440.

7.2. UPDATES AND CHANGES

We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms.